Our Commitment to Australian Consumer Law
Interior Secrets is dedicated to providing quality products and exceptional service. Our warranty policy complies with Australian Consumer Law (ACL), offering peace of mind with your purchase.

Warranty Coverage
All Interior Secrets products (excluding marble and natural stone products) include a 12-month warranty from the date of receipt of the goods. This warranty covers:

• Manufacturing defects.:
• Faults in materials or workmanship under normal use conditions.

This warranty is provided in addition to your rights under Australian Consumer Law, which guarantees that goods are of acceptable quality and fit for their intended purpose.

What This Warranty Does Not Cover
Our warranty does not cover the following:

• Excluded Products: Ex Display items, Natural Stone products and Clearance items.
• Wear and Tear: Normal wear and tear, including minor chips or superficial blemishes.
• Misuse or Neglect: Damage resulting from abnormal use, neglect, or improper maintenance.
• Environmental Damage: Damage caused by placing the product in inappropriate locations (e.g., outdoors, garages, or non-weatherproof environments).
• Commercial Use: Products used for commercial or office purposes unless explicitly stated.
• Alterations: Modified goods or unauthorized repairs.
• Natural Variations: Insignificant differences in dimensions, color, grain, or finish.
• Packaging Damage: Damage to packaging only.

Inspecting Items Upon Delivery
To ensure prompt resolution of any issues, we require customers to:

• Inspect items upon delivery.
• Report any damages or faults within 7 days of receiving the product.

Please note: Items stored in garages, outdoor spaces, or transported to a new location after delivery are not eligible for warranty claims, as we cannot determine where or when the damage occurred.

How to Make a Warranty Claim
To make a claim under this warranty, please follow these steps:
Contact Us: Email support@interiorsecrets.com.au with the following details:

• Invoice number.
• A detailed description of the fault or damage.
• Proof of purchase (invoice or receipt).
• Clear photos or videos showing the issue.

Assessment: Our team will review your claim and may request additional information if necessary.
Resolution: If approved, we will provide instructions for returning the product or arrange for a repair, replacement, or refund.

Returning Products for Assessment
Products must be returned to our Truganina warehouse in a safe and adequately packaged condition to avoid further damage.
Customers are responsible for return shipping costs unless the fault is covered under Australian Consumer Law.

Mandatory Statement Under ACL
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us
For further assistance or questions about our warranty policy, please contact us at support@interiorsecrets.com.au or call us at 1300 668 605.