Original Packaging:
- All returned items must be in their original packaging with all included parts and accessories. This ensures the item is protected during transit and can be resold as new.
Photos for Approval:
- Customers are required to provide photos of the packaged item before collection. These photos help ensure that the item is ready for safe transit and will avoid the risk of rejection by the carrier.
Shipping Costs:
- Original delivery and return shipping costs for change-of-mind returns are the customer's responsibility. Charges depend on delivery location and package size.
Restocking Fee:
- A 20% restocking fee applies to all change-of-mind returns. This fee will be deducted from your refund after inspection of the returned item.
Non-Returnable Items:
- Items marked as 'Final Sale,' 'Ex Display,' 'Online Only,' 'Special Order', or 'Made To Order' are not eligible for return or refund.
Inspection and Refunds:
- Once returned products are inspected, eligible refunds will be processed within 10 business days.
